All series include
assessments, quizzes, and reporting capabilities.
Customer Service e-Learning Series
(Videos):
Knowing what your customers really
need is the key to providing high quality customer
service. Being accessible, listening to concerns and
resolving problems are fundamental when building
customer loyalty. Our programs will help you develop the
skills to achieve total customer satisfaction.
Courses included:
1
Building Customer Loyalty
2 Delighting Your Customers
3 Building Web Relationships
(Interview)
4 Creating Customer Value
5 Crown Your Customers
(Interview)
6 Customer Convenience is Key
to E-Commerce (Interview)
7 Customer Service Strategy
8 Dealing with Customer
Complaints
9 Exceeding Customer
Expectations
10 Getting to Know Your
Customers
11 Getting Your Customer
Experience Right (Interview)
12 Implementing Effective
Service Standards
13 Keeping Loyal Customers
16 Measuring Customer Service
17 Profits, Not Promises
(Interview)
18 Understanding Customer
Service
19 Working Wounded: Building
Relationships with Your Customers
20 Working Wounded: Good News
About Customer Complaints
Finance e-Learning Series (Videos) -
approved for 1.5 HRCI Strategic
Management credit
hours:
Finance is
the language of business. People who have strong
financial analysis abilities can enhance their
organization's value in the marketplace. Our finance
programs focus on the principles and strategies of
finance and how you can help support the financial goals
of your organization.
Courses
included:
1 Building
Budgets That Affect Reality (Interview)
Budgets
that reflect reality are key to any organization's
success. Join us as John Swinburn, President of
Challenge Management, Inc., describes where to begin
when building budgets and how to obtain reliable
information to include.
2 Capitalize Your Capital (Interview)
Private
finance is the path of salvation for many of today's
publicly traded Internet and small firms. Watch as
Harlan Kleiman, managing director of Shoreline Pacific
Institutional Finance, discusses what you need to know
to access and capitalize potential capital.
3 Cash Flow Analysis
Many
managers focus on profits and equate profits with cash.
Even a profitable and seemingly successful business can
encounter serious difficulties with cash flow. During
this program, you'll learn the distinction between sales
revenue, income from operations and cash inflow from
operations. You'll also learn how to analyze past cash
flows and how a cash budget can help you manage future
cash flows.
4 Key Financial Ratios
Financial
ratios are a key component in measuring the financial
health and success of any company. A strong knowledge of
financial ratios can ensure that intelligent financial
decisions will be made. During this program, you'll
learn about the five categories of financial ratios,
including profitability, efficiency, liquidity,
leverage/gearing and investment that will help you make
better business decisions and support the financial
goals of your company.
5 Linking Financial Management with
Organizational Goals
For any
company to be financially successful, there must be
congruence between organizational goals and the
financial infrastructure. Join us as John Swinburn,
President of Challenge Management, Inc., discusses the
impact of linking financial management to organizational
goals.
6 Understanding Financial Statements
The
financial health of any company is the result of all the
business decisions made by the managers and employees of
that company. Those who have a solid understanding of
the basic principles of financial analysis can better
ensure that their decisions support the financial goals
of their company. This program will explain the purpose
and use of financial statements and discuss how your
business decisions can enhance or detract from your
organization's value in the marketplace.
7 Working Wounded: The Budget Blues
Budgeting
may sometimes be as exciting as a root canal. Watch as
Bob Rosner, founder and syndicated columnist of Working
Wounded, provides a few tips you can use to overcome the
budget blues.
Global Business e-Learning Series (Videos):
It is dangerous to assume that
business and communication practices do not vary across
cultures. Our global business programs will familiarize
you with cultural differences in business styles and
prepare you to communicate effectively on a global
level.
Courses included:
1
Communicating Across Cultures
2 Global Work
3 Global Work in China
(Interview)
4 Presenting Globally
5 The Influence Edge in
Cross-Cultural Situations
Sales and Marketing
e-Learning Series (Videos):
Due to increased competition and
cutthroat pricing, a higher level of sales and marketing
skills is essential in today's marketplace. You need to
get out there fast to effectively disseminate your
company's name and brand. You need to find new prospects
and cultivate repeat customers. Our programs will help
you effectively build your brand, garner new business
and close the sale.
Courses included:
1
E-Mail Marketing (Interview)
2 Guerrilla Marketing
3 Guerrilla Trade Show
Selling
4 Marketing Your Web Site
(Interview)
5 New Rules of Online
Advertising (Interview)
6 Sales Skills for Call
Centers
7 Target Your Market
(Interview)
8 The Influence Edge and
Sales
9 Track Selling Step 1:
Approach
10 Track Selling Step 2:
Qualification
11 Track Selling Step 3:
Agreement On Need
12 Track Selling Step 4:
Sell the Company
13 Track Selling Step 5:
Fill the Need
14 Track Selling Step 6:
Act of Commitment
15 Track Selling Step 7:
Cement the Sale
16 Working Wounded: Closing
A Sale
17 Working Wounded: Getting
Out of a Sales Slump
18 Working Wounded: Keys to
a Successful Marketing Campaign
19 Working Wounded: Making
A Gatekeeper an Ally
Workplace Environment (Videos) Series: approved
for 3
HRCI General credit hours
The workplace continues to change and evolve into a
complex and often ambiguous environment. Issues such as
harassment, discrimination and violence have become
significant problems within this landscape. Our
workplace environment programs explore the causes and
consequences of these issues and specific preventive
actions you can take to handle potential problem
situations.
Courses included:
1 Computer Comfort
2 Diversity
Effectiveness - An Overview
3 E-Mail and Internet
Privacy at Work
4 Ethical Decision
Making
5 Ethics in the
Workplace - Choose Wisely!
6 Moving Toward
Diversity Effectiveness
7 Preventing Sexual
Harassment
8 Preventing Sexual
Harassment (Presentation Style)
9 Preventing Violence in
the Workplace
10 Preventing Violence in
the Workplace (Presentation Style)
11 Workplace Violence:
Ingredients for Disaster
12 Working Wounded:
Overcoming Your Own Bias
