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Join Our
July
Compass Series Workshop:
Conflict Management
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When people work together, conflict is inevitable. How
can we resolve conflicts so that everyone wins?
Effectively dealing with conflict is one of the most difficult
aspects of getting along with other people. When faced with
conflict, we often react without realizing that we have
constructive, healthy choices available to us. We unconsciously
start pushing back. One way to reduce discomfort is to identify
and use common steps to resolve conflict in a positive way.
 In
our fun and
interactive workshop, you
will learn:
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The causes of conflict
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To separate the problem from the person
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Five conflict management styles
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Ways to control nonverbal communication
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Fair vs. unfair fighting
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How to send a clear message
Workshop Outline:
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Conflict Associations Exercise
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Causes of
Conflict
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Disruptive Conflict
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Constructive Conflict
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Calm
Down! Role-Play
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Pushy Partners Exercise
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Conflict Management
Style Assessment
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Five Conflict Management Styles
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Non-Verbal
Communication
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Fair Fighting
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Unfair Fighting
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Sending A Clear
Message
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Conflict Associations Revisited
"Great interaction, creative exercises
- thank you!" "Role-playing made it a fun, comfortable learning environment!"
-- C. Brennan, Training & Development Specialist -- W. Bon Viso, Manager,
Contractor Resources
Wescom Credit Union
FedEx Ground & Home Delivery
This Conflict Management workshop is part of our monthly Compass Series
leadership development program, emphasizing leadership and
team-building. Supervisors, managers, and HR
professionals will all benefit.
Our Compass Series workshops have an interactive format with
discussion, exercises, activities. Meet an accountability
partner who will encourage and support you throughout the
month. Set specific goals to help you and your organization
succeed. You can't
afford to miss this workshop!
Information
on Workshop Facilitators
HR Professionals: This Conflict Management workshop has been approved for 3.25
(General) recertification credit hours toward PHR, SPHR and
GPHR recertification through the HR Certification Institute.
For more information about certification or recertification,
please visit the HR Certification Institute website at
www.hrci.org
Disclaimer: "The use of this seal is not an endorsement by
the HR Certification Institute of the quality of the program. It
means that this program has met the HR Certification Institute’s
criteria to be pre-approved for recertification credit."
Conflict
Management Workshop Registration
July 2012
Early-Bird Pricing
Limited Seating.
Seats available unless indicated.
First-time Participant........$59
$49
Returning Participant........$99 $8 9
In-Transition
Participant....$49 $39
All Conflict Management workshops are from
9:00 AM to 12:30 PM. Breakfast and registration begin at 8:45 AM.
Both locations offer free parking.
Thursday, July
12, 2012: Woodland
Hills
Wednesday,
July 18, 2012: Torrance
Please complete the following information, then click "Register
Now".
Conflict Management Workshop limited to 12 participants per location.
Registration will proceed if seats are available.
Substitutions welcome. Cancellations at least 5
business days
in advance receive credit for a future workshop.
 
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