Our Customer Focus workshop is
fun and interactive. We limit our workshops to 20
participants in each so that each individual will get the
most from the discussions. Role-play, exercises and
games personalize the learning and make it fun. Each
participant has an opportunity to contribute to the group
and help enrich the learning experience for all.
Come early, enjoy breakfast,
and meet others who bring a different perspective and can
help encourage and support your learning. Introduce
your partner to the group and learn how we all can help each
other learn and grow. Embrace the concept of a
"high-performance organization" and see your progress and
that of your team as you continue to participate in our
Compass Series. Review the objectives for last month's
workshop and see how much progress you and your classmates
have made. Gain new knowledge and skills on Customer
Focus, then put together a Performance Plan that will help
you to use what you learn and continue to improve.
Keep in touch with your Accountability Partner throughout
the month and encourage and support each other.
A couple of recent testimonials
on our Customer Focus Workshop:
"The
information was very helpful. There were a lot of
questions that were very relevant for me. The
workshop definitely motivated me! I learned a lot
about the client perspective and how I interact with
them which I didn't see before this workshop. It
was an eye opener!"
- Mauli Fry, Account Manager,
Thought Convergence
"The
overall presentation put into perspective that not all
clients are the same. I can now identify specific
personality traits that can allow me to deal with
clients more easily."
-
Elizabeth Corona
Zamorano,
Account Manager,
Thought Convergence
Click
HERE for
our Customer Focus workshop Customer Interview
Questionnaire.
