Feedback from your customers and employees through surveys
will allow you to improve your organization's products, services, customer
support and internal employee culture.
According to Wikipedia, an engaged employee is one who is fully involved in,
and enthusiastic about his/her work, and thus will act
in a way that furthers their organization's interests.
According to Scarlett Surveys, "Employee Engagement is a measurable degree
of an employee's positive or negative emotional attachment to their job,
colleagues and organization that profoundly influences his/her willingness
to learn and perform at work.
Find out what motivates your employees so that you
can increase productivity and create a high-performance culture.
CUSTOMER SATISFACTION: According
to Wikipedia, Customer
satisfaction, a term frequently used in marketing, is a measure of how
products and services supplied by a company meet or surpass customer
expectation. Customer satisfaction is defined as "the number of customers,
or percentage of total customers, whose reported experience with a firm, its
products, or its services (ratings) exceeds specified satisfaction goals."
In a survey of nearly 200 senior marketing managers, 71 percent responded
that they found a customer satisfaction metric very useful in managing and
monitoring their businesses.
Find out what your current customer satisfaction
is so that you can improve your organization's products, services, or
Qualifications and Capabilities
We have extensive experience
in designing, administering and following up on customer and employee satisfaction
and engagement surveys for small organizations to multi-billion dollar corporations.
We will design
employee or customer
satisfaction and engagement surveys to provide feedback on products or services provided by
your organization. Surveys can be web-based, paper-based, conducted
in person, or by telephone.
We will administer the surveys, consolidate the results, review the results
with you, make recommendations for improvement, and follow through with
those recommendations. We will customize a proposal based on your
contact us for more information.
Try a Sample Employee Engagement Survey Now