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            Maximizing Business Performance                                                               

 

   Employee Engagement Surveys and Customer Satisfaction Surveys

 

Key Benefit

Feedback from your customers and employees through surveys will allow you to improve your organization's products, services, customer support and internal employee culture.

 

EMPLOYEE ENGAGEMENT:  According to Wikipedia, an engaged employee is one who is fully involved in, and enthusiastic about his/her work, and thus will act in a way that furthers their organization's interests. According to Scarlett Surveys, "Employee Engagement is a measurable degree of an employee's positive or negative emotional attachment to their job, colleagues and organization that profoundly influences his/her willingness to learn and perform at work.

 

Find out what motivates your employees so that you can increase productivity and create a high-performance culture.

 

 

CUSTOMER SATISFACTION:  According to Wikipedia, Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals."  In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses.

Find out what your current customer satisfaction is so that you can improve your organization's products, services, or customer support.
 

Qualifications and Capabilities

We have extensive experience in designing, administering and following up on customer and employee satisfaction and engagement surveys for small organizations to multi-billion dollar corporations.

What's Included

We will design employee or customer satisfaction and engagement surveys to provide feedback on products or services provided by your organization.  Surveys can be web-based, paper-based, conducted in person, or by telephone.  We will administer the surveys, consolidate the results, review the results with you, make recommendations for improvement, and follow through with those recommendations.  We will customize a proposal based on your needs.  Please contact us for more information.

Try a Sample Employee Engagement Survey Now

 

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