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ABOUT US

Tools 2 Succeed® is an Approved Provider of the Human Resources Certification Institute (HRCI) and a Preferred Provider of the Society for Human Resource Management (SHRM), offering low-cost e-Learning courses for HR recertification credit . Our extensive tools include Tools 2 Succeed® leadership development online and sexual harassment prevention training online. Clients appreciate our 1-stop shop for all recertification credits and our outstanding customer service. We have just announced our low-cost leadership and employee development e-Books for quick and easy training of staff and management.

Tools 2 Succeed®, Inc. was incorporated in the State of California on February 1, 2007 (California Corporation #C2970570). Tools 2 Succeed® currently has 16,000+ clients in all 50 United States, U.S. territories, plus 57 countries.

Sheryl Tuchman, SPHR, SHRM-SCP, Founder and CEO of Tools 2 Succeed®, Inc., is a Senior Professional in Human Resources, SHRM Senior Certified Professional, Certified Professional Coach, and Registered Career Coach with 25+ years of corporate business, management, and technical experience. Her wide range of experience includes the design and implementation of governance processes for the IT departments of multi-billion dollar corporations.

We look forward to helping you 2 succeed!

Sheryl Tuchman, SPHR, SHRM-SCP
Founder and CEO, Tools 2 Succeed®, Inc.


What is the money-back guarantee?

If you spend at least the recommended number of hours per e-Learning course as shown in your transcript, follow all instructions, and contact us for assistance but are not able to successfully complete the courses, we will refund your purchase price within 60 days of purchase.  We are extremely confident that this will not be necessary! Purchases are also guaranteed by Norton™ Shopping Guarantee. Get what you pay for or your money back.  Click the Norton™ Shopping Guarantee seal in the bottom-left corner for details.

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What is the money-back guarantee?

If you spend at least the recommended number of hours per e-Learning course as shown in your transcript, follow all instructions, and contact us for assistance but are not able to successfully complete the courses, we will refund your purchase price within 60 days of purchase.  We are extremely confident that this will not be necessary!  Purchases are also guaranteed by Norton™ Shopping Guarantee. Get what you pay for or your money back.  Click the Norton™ Shopping Guarantee seal in the bottom-left corner for details.

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LEADERSHIP E-LEARNING PACKAGE OVERVIEW

(Regular Package Price: $279)
Sale: SAVE $60!  Use discount code AUTUMN.
Final cost: $219 for 1 Single Payment

Subscription includes 100+ hours of courses through December 30, 2025.

- Online Subscription available 24 hours a day, 7 Days a Week.
- Certificates for each course are available immediately upon course completion.
- Courses are suitable for all levels.  No prior knowledge is assumed.

Once you complete the purchase process, a self-registration link will be provided in your order receipt.  Courses will be available as soon as you register.

For a printable flyer with a list of courses included in the package, click here.

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SAMPLE E-LEARNING COURSE

Click here to view a sample course instantly.

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For any issue with the sample, please call us at +1-818-581-4888 or (800) 207-1306 or write to us.

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LIST OF COURSES IN THE LEADERSHIP PACKAGE

ALL of the following courses are included.
94 courses totaling approximately 136 hours
For a course list in PDF format, click here.

Upon completion of a course, you can download a certificate which will also be emailed to you instantly.

COURSE TITLE

                  COURSE HOURS

Accountability in the Workplace

1.5

Adult Learning Mental Skills

1.5

Adult Learning Physical Skills

1.5

Appreciative Inquiry

1.5

Archiving and Records Management

1.5

Budgets and Financial Reports

1.5

Building a Culture of Trust and Collaboration

1.0

Business Acumen

1.5

Business Ethics

1.0

Business Ethics and Code of Conduct

1.0

Business Succession Planning

1.5

Change Management

1.0

Civility in the Workplace

1.0

Coaching and Mentoring

1.0

Coaching Salespeople

1.5

Communication Strategies

1.5

Conducting Annual Employee Reviews

1.5

Conflict Resolution

1.5

Contract Management

1.5

Creating a Great Webinar

1.5

Creative Problem-Solving

1.5

Crisis Management

1.5

Critical Thinking

1.5

Cyber Security

1.5

Delivering Constructive Criticism

1.5

Developing A Lunch and Learn

1.5

Developing Corporate Behavior

1.5

Developing New Managers

1.5

Diversity and Inclusion

1.5

Effective Supervisory Skills

1.5

Emotional Intelligence at Work

1.5

Employee Motivation

1.5

Employee Onboarding

1.5

Employee Recognition

1.5

Employee Recruitment

1.5

Employee Termination Processes

1.5

Facilitation Skills

1.5

Fostering Creativity in the Workplace

1.5

Generation Gaps

1.5

Health and Wellness at Work

1.5

High-Performance Teams

1.5

High-Performance Teams (Remote Workforce)

1.5

Hiring Strategies

1.5

Human Resource Management

1.5

Internet Marketing Fundamentals

1.5

Knowledge Management

1.5

Leadership and Influence

1.5

Lean Process and Six Sigma

1.5

Managing New Managers

1.5

Managing Workplace Harassment

1.5

Marketing Basics

1.5

Measuring Results from Training

1.5

Meeting Management

1.5

Middle Manager

1.5

Millennial Onboarding

1.5

Mobile Learning (m-Learning)

1.5

Motivating Your Sales Team

1.5

Negotiation Skills

1.5

Office Health and Safety

1.5

Office Politics for Managers

1.5

Organizational Strategy Introduction

0.5

Performance Management

1.5

Presentation Skills

0.5

Project Management

1.5

Proposal Writing

1.5

Prospecting and Lead Generation

1.5

Respect in the Workplace

1.5

Responsibility in the Workplace

1.5

Risk Assessment and Management

1.5

Safety in The Workplace

1.0

Self-Leadership

1.5

Sensitivity Training

1.5

Servant Leadership

1.5

Social Learning

1.5

Social Media in the Workplace

1.5

Supervising Others

1.5

Supply-Chain Management

1.5

Talent Management

1.5

Team Building for Managers

1.5

Team Building Through Chemistry

1.5

Teamwork and Team Building

1.5

The Cloud and Business

1.5

Time Management

1.5

Train the Trainer

1.5

Trust Building and Resilience Development

1.5

Unconscious Bias

1.5

Universal Safety Practices

1.5

Virtual Team Building and Management

1.5

Women in Leadership

1.5

Workplace Bullying

1.5

Workplace Diversity

1.5

Workplace Harassment (Federal Law Only)

1.5

Workplace Violence

1.5
Adult Learning Mental Skills
Overview/Description

The three domains of Bloom’s Taxonomy are important in adult education. This course focuses on the Cognitive domain. This is the domain of knowledge and intellect, and it is the main focus of most educators, although it is important to remember that it works together with the other domains.

Expected Duration (hours)

1.5

Course Objectives
  • Understand Bloom’s Taxonomy
  • Explain the Cognitive domain
  • Explore the two Cognitive domains
  • Explain types of knowledge
  • Identify training in the Cognitive domain
Adult Learning Physical Skills
Overview/Description

The three domains of Bloom’s Taxonomy are important in adult education. This course focuses on the Psychomotor domain. This is the domain of action and physicality. It is important to remember that the Psychomotor domain works together with the other domains when implementing it.

Expected Duration (hours)

1.5

Course Objectives
  • Understand Bloom’s Taxonomy
  • Explain the Psychomotor domain
  • Explore the different Psychomotor taxonomies
  • ways to implement training in the Psychomotor domain
  • Identify Psychomotor activities
Appreciative Inquiry
Overview/Description

Appreciative inquiry focuses on finding the best in people and how they use it to function in their work and everyday life. Through appreciative inquiry, an employer uses the art of asking questions and seeking opinions to strengthen the human system, creating a more positive environment and heightening employee potential. This approach is designed to focus less on negativity and criticism and encourage personal discovery, strengths, and successes.

Expected Duration (hours)

1.5

Course Objectives
  • Know the meaning of appreciative inquiry
  • Think in positive terms and avoid thinking negatively
  • Encourage others to think positively
  • Recognize positive attributes in people
  • Create positive imagery
  • Manage and guide employees in a positive environment
Business Ethics and Code of Conduct
Overview/Description

In this course, we explore the following ethical standards areas:

  • Conflict of Interest
  • Corporate Opportunities
  • Fair Dealing
  • Gifts and Business Entertainment
  • Confidentiality
  • Proper Use of Company Assets
  • Compliance
  • Disclosure
  • Accounting Deficiencies
  • Waivers
  • Observed Violations
Expected Duration (hours)

1.0

Course Objectives
  • Emphasize your organization’s commitment to ethics and compliance with the law
  • Set forth basic standards of ethical and legal behavior
  • Provide reporting mechanisms for known or suspected ethical or legal violations
  • Help prevent and detect wrongdoing
Change Management
Overview/Description

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. This course will give HR professionals tools to implement changes more smoothly and to have those changes better accepted. This course will also give all participants an understanding of how change is implemented and some tools for managing reactions to change.

A simple definition of change is “to cause to be different”. The idea of change management on a personal level has been studied for more than one hundred years. But it is only since the mid- 1980’s that change management has been explored within the context of business applications.

Today’s change management initiatives have become a business discipline, driving bottom-line results through changes in systems and behaviors.

Expected Duration (hours)

1.5

Course Objectives
  • List the steps necessary for preparing a change strategy and building support for the change
  • Describe the WIFM - the individual motivators for change
  • Use needed components to develop a change management and communications plans and list implementation strategies
  • Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
  • Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
  • Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
  • Use strategies for aligning people with a change, appealing to emotions and facts
  • Describe the importance of resiliency in the context of change, and employ strategies the change leader and individual change participant can use to foster resiliency
  • Explain the importance of flexibility in the context of change, and demonstrate methods the change leader and individual change participant can use to promote flexibility
Effective Supervisory Skills
Overview/Description

This course is designed to help HR professionals understand the role of the supervisor in an organization and the importance of effective supervisory skills to organizational success. The frontline supervisor represents the company to employees and has a dramatic impact on employee performance and behavior. Preparing supervisors to lead effectively helps protect the company's interests, optimizes it its performance, and enables an organization to maximize employee contributions. Frontline supervisors are often promoted from within and many times work directly with and supervise employees who were formerly their peers. New supervisors face the common challenges of performing effectively in their new roles, understanding the legal implications of their role, and getting work done through others. We discuss skills that enable supervisors to help their employees perform at their best.

Expected Duration (hours)

1.5

Course Objectives
  • Learn the Top Ten Mistakes of Supervisors and Managers
  • Define Supervisory Competencies Necessary for Success
  • Identify the Role of Vision in Leadership
  • Implement a Model of Motivation
Facilitation Skills
Overview/Description

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating easy decision making, facilitation can help any organization to make better decisions. This course will give participants an understanding of what facilitation is all about as well as tools to facilitate meetings.

Expected Duration (hours)

1.5

Course Objectives
  • Define facilitation and identify its purpose and benefits
  • Clarify the role and focus of a facilitator
  • Differentiate between process and content in the context of a group discussion
  • Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development
  • Identify ways to help a group reach a consensus, from encouraging participation to choosing a solution
  • Provide guidelines in dealing with disruptions, dysfunctions, and difficult people in groups
  • Define what interventions are, when they are appropriate, and how to implement them
Encouraging a Positive Attitude
Overview/Description

“An employer has the right to demand that employees have positive attitudes.” Some may not initially agree with this statement; however, this course will help demonstrate why positive attitudes are essential for success in all organizations. You will learn tools to help you and your employees demonstrate a positive attitude.

Expected Duration (hours)

1.0

Course Objectives
  • Learn how attitude, behavior, and job performance are related.
  • Learn how to help employees treat others respectfully and professionally.
  • Prevent negative feelings from affecting performance and actions and teach others to do the same.
  • Encourage everyone to have a positive impact on the organization, customers, and employees.
Presentation Skills
Overview/Description

This program will benefit anyone who presents: a trainer, meeting facilitator, speaker, seminar discussion leader, or even those who give performance reviews, ask for a raise, persuade someone to do something, etc. No matter which role you are assuming, this course will help you become more efficient and proficient with the skills of providing information to others.

Expected Duration (hours)

1.5

Course Objectives
  • Perform a needs analysis and prepare an outline
  • Select presentation delivery methods
  • Practice verbal and non-verbal communication skills
  • Knock down nervousness
  • Develop and use flip charts
  • Create targeted PowerPoint presentations
  • Utilize whiteboarding for reinforcement
  • Learn how video and audio enhance a presentation and list criteria for determining what types to use
  • Enrich the learning experience with humor, questions, and discussion
Communication Strategies
Overview/Description

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your colleagues when they are talking to you, or the look that you give to your boss each morning, it all has an effect on you as well as your colleagues, employees and organization. This course will help you understand different methods of communication and how to make the most of each of them while helping your employees do the same.

Expected Duration (hours)

1.5

Course Objectives
  • Understand what communication is
  • Identify ways that communication can happen
  • Identify barriers to communication and how to overcome them
  • Develop non-verbal and paraverbal communication skills
  • Use the STAR method to speak on the spot
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Adeptly converse and network with others
  • Identify and mitigate precipitating factors
  • Establish common ground with others
  • Use “I” messages
Emotional Intelligence at Work
Overview/Description

Emotional Intelligence is the ability to be in touch with one’s emotions so that they can be identified and understood then used in social interactions. This course will introduce to you the ideas and techniques for increasing emotional intelligence which you can use to help your employees to do so. Many occupations are based on high emotional intelligence. Many service occupations require high levels of EQ. These skills are also widely desired by all employers as employees with high emotional intelligence communicate more effectively. They are good at building relationships and resolving conflicts which are highly desired skills in any workplace.

Expected Duration (hours)

1.5

Course Objectives
  • Define and practice emotional intelligence in the workplace
  • Identify employees with high emotional intelligence
  • Help employees identify and improve their emotional intelligence
  • Successfully execute conflict resolution and overcome other obstacles in the workplace
  • Identify anxious and stressful emotions in yourself and others
  • Learn to better control negative emotions and help others learn to do so
Civility in the Workplace
Overview/Description

Rudeness is an epidemic costing industries millions of dollars each year. What society seems to be gaining in terms of both knowledge and technological advancement, it is losing out on basic social values that directly impact the bottom line. Bosses freely intrude on subordinates’ personal space, gossiping co-workers are norm, and quality customer care has been forgotten. The result: an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment.

Expected Duration (hours)

1.5

Course Objectives
  • Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
  • Understand the costs as well as the rewards of incivility in the workplace.
  • Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
  • Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace.
  • Learn skills in diagnosing the causes of uncivil behavior.
  • Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
  • Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
  • Learn facilitative communication skills such as listening and appreciative inquiry.
  • Learn specific interventions that can be utilized when there is conflict within the workplace.
  • Learn a recommended procedure for systematizing civil behavior within the workplace.
Diversity and Inclusion
Overview/Description

Experiencing diversity is a part of living in a civilized society. Differences do not equal a right way or a wrong way; it is variety that can lead to a common goal. Understanding the various forms of diversity makes for a better company and world in general.

Expected Duration (hours)

1.5

Course Objectives
  • Define diversity in the workplace
  • Understand various forms of diversity
  • Learn the importance of diversity
  • Handle conflicts regarding diversity
Health and Wellness at Work
Overview/Description

Health and wellness are important aspects in anyone’s life. Having employees who are happy and healthy is important in a company. Employees who are happy are more productive and stay employed longer with the company. Having a health and wellness program to help those employees stay healthy helps you as an employer and the employee.

Expected Duration (hours)

1.5

Course Objectives
  • Access Health and Wellness Program Needs
  • Plan a Health and Wellness
  • Implement a Health and Wellness Program
  • Maintain a Health and Wellness Program
Office Health and Safety
Overview/Description

Productivity of a company begins with the health of its employees. While it is not always possible to eliminate sickness, with the proper tools, reducing the illness and its effects can be within your reach. With this course, you will obtain what it takes to keep yourself and coworkers healthy.

Expected Duration (hours)

1.5

Course Objectives
  • Identify common illnesses
  • Understand how they spread
  • Recognize symptoms
  • Apply treatment and prevention techniques
  • Establish an Emergency Response Plan
Proposal Writing
Overview/Description

A good proposal doesn’t just outline what product or service you would like to create or deliver. It does so in such a way that the reader feels it is the only logical choice. This course will take participants through each step of the proposal writing process -- from understanding why they are writing a proposal to gathering information, to writing and proofreading, to creating the final, professional product.

Expected Duration (hours)

1.5

Course Objectives
  • Identify the purpose of a proposal
  • Identify different types of proposals
  • Identify and perform the steps in the proposal writing process
  • Perform a needs analysis and write a goal statement
  • Prepare a proposal outline
  • Improve their writing skills with a variety of techniques
  • Use appropriate resources and ghosting to build a strong case
  • Add illustrations to their proposal
  • Proofread and edit their proposal
  • Add the finishing touches to create a professional-looking final product
Prospecting and Lead Generation
Overview/Description

Prospecting and lead generation are essential to the success of any sales organization. Unfortunately, many people view the process as tedious and only engage in the bare minimum. By changing your personal perspective of prospecting and engaging in fun, new activities, your company will benefit from new enthusiasm and increase sales leads.

Expected Duration (hours)

1.5

Course Objectives
  • Identify prospects
  • Implement both traditional and new marketing methods
  • Use the pipeline effectively
  • Educate customers
  • Track activity and make adjustments as needed
Respect in the Workplace
Overview/Description

A respectful work environment is essential to the overall success of your team as well as contribution to a stronger work reputation. When we learn to accept the differences between the values and perspectives of those around us, we can continue to grow as a team with this shared knowledge. The concept of respect is often taught at a young age; however it is just as important to remind adults to model respective behaviors. Remember, it is the responsibility of all team members to be respectful to one another and address conflict in a positive manner in order to accomplish a healthy, safe work environment. This course will give you the tools and conversation to help empower your team to recognize behaviors that influence the performance done within the workplace. A respectful workplace is one in which integrity and professionalism are displayed and skills to communicate and recognize one another are practiced

Expected Duration (hours)

1.5

Course Objectives
  • Have a clear understanding of respect and self-respect
  • Choose appropriate emotional responses
  • Develop respectful communication approaches
  • Understand how to build a respectful workplace and the importance of team contribution
  • Understand policies on respect and the many benefits
  • Focus on building an inclusive work environment
Sensitivity Training
Overview/Description

Sensitivity training is crucial in creating a workplace that is inclusive and a safe place for all to work. This training will introduce you to your organization’s responsibility in promoting sensitivity as well as the benefits that come along with it. It will also describe the steps that should be taken when it is determined that employees are not in compliance with the business policy.

Expected Duration (hours)

1.5

Course Objectives
  • obj 1
  • Define sensitivity training and its usefulness and necessity in the workplace
  • Identify the benefits for self and the company in pursuing a sensitivity objective
  • Successfully raise awareness of others
  • Identify different types of stereotypes, their delivery, and effects
  • Discuss Human Resources and best practices in dealing with issues associated with stereotypes
  • Define the steps to handling complaints associated with sensitive issues and stereotypes
  • Describe the pros and cons of being “sensitive"
Social Learning
Overview/Description

We are continually placed in social learning situations. Whether we are continuing education, learning new skills at work, or participating in a club, learning often takes place in social settings. By fully understanding the process of social learning, it is possible to enhance both social and learning skills to reap the full benefits of any social learning situation

Expected Duration (hours)

1.5

Course Objectives
  • Define and use social learning
  • Identify social learning tools
  • Manipulate group dynamics and culture
  • Craft and lead role play scenarios
  • Practice being a role model
  • Understand modeling and observation
  • obj 3
  • obj 4
  • obj 5
Social Media in the Workplace
Overview/Description

People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and open 24 hours a day, people can often forget where to draw the line, especially at work. Companies should examine how this media is affecting them and how they can implement ways to move forward with technology without letting it interfere with productivity.

To effectively learn how to use social media in the workplace, an employee must learn the basic building blocks of social media and the different ways they interact and perform. Once we understand that social media is about communication, we can establish guidelines that allow employees to feel free to network while staying focused at work.

Expected Duration (hours)

1.5

Course Objectives
  • Learn the meaning of social media
  • Learn different ways social media is used and altered
  • Build and maintain a social media policy
  • Keeping your social media secure
  • Establishing rules for the social media the company posts
  • Discover the benefits and pitfalls of using social media
The Cloud and Business
Overview/Description

The cloud has become a vital component for business as technology becomes embedded in modern life. Every leader needs to understand the cloud and how it operates as well as the potential dangers and pitfalls associated with cloud computing. Knowledgeable monitoring and maintenance can be the difference between the success and failure of the technology’s use.

Expected Duration (hours)

1.5

Course Objectives
  • Understand what the cloud is
  • Recognize risks and benefits
  • Communicate effectively
  • Employ business processes
  • Monitor performance
Virtual Team Building and Management
Overview/Description

Virtual teams are growing in popularity since many companies continue to grow and expand in different areas. But sometimes learning to manage a team that we can’t physically see every day can be difficult. When we learn how to manage our local teams as well as our virtual teams, we can form a group that works together to increase productivity and provides a new perspective on any project.

Expected Duration (hours)

1.5

Course Objectives
  • Know the keys to establishing a virtual team
  • Learn how to hold effective meetings and group sessions
  • Learn effective ways to communicate with team members
  • Use tools to build trust and confidence among employees
  • Learn to handle poor-performing employees
  • Learn to manage a virtual team during any project
Women in Leadership
Overview/Description

Women make up almost half the US workforce, yet they are promoted to leadership positions at a rate far lower than are their male colleagues. What accounts for this leadership gap? How can organizations foster and develop women leaders? Studies show that having women in leadership positions brings many benefits to an organization, including greater accountability and a culture of work-life balance, yet it can be difficult to determine the barriers to women’s advancement and even more difficult to surmount them. Learning how to foster and develop women as leaders not only benefits individual employees but can benefit your entire organization.

Expected Duration (hours)

1.5

Course Objectives
  • Discuss the barriers women face in entering leadership positions
  • Understand the importance of developing women leaders
  • Determine steps your organization can take to foster women leaders
  • Understand the benefits of developing women leaders
  • Apply the principles of fostering women leaders to your own organization
Workplace Violence
Overview/Description

Workplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees.

Expected Duration (hours)

1.5

Course Objectives
  • Define workplace violence
  • Understand bullies and how to avoid hiring them
  • Create a risk assessment and understand how to handle violence
  • Recognize social and business responsibility
  • Develop relevant policies and procedures
  • Learn how to investigate complaints
Self-Leadership
Overview/Description

Self-leadership involves working on behavior and skills from the inside out. A self-leader develops and takes responsibility for their actions. A self-leader has the ability or has learned to have the ability to influence their thinking, behaviors, and feelings. This person guides themselves in positive ways which equals success. In this course, HR professionals will learn about self-leadership and how to encourage their managers and supervisors to lead from within.

Expected Duration (hours)

1.5

Course Objectives
  • Understand what self-leadership is
  • Motivate and teach your managers and supervisors to motivate themselves
  • Help employees set goals
  • Teach employees to reward themselves when positive things happen
  • Encourage employees to think positively
Accountability in the Workplace
Overview/Description

Accountability helps to ensure that every employee will take responsibility for their performance and behaviors and continue to manage this responsibility. When we implement goals and communicate with one another, we can achieve powerful results. Building an accountable workplace requires strong teamwork and collaboration. Every team member must have a strong understanding of the values of the company and recognize the importance of their dedication in order to attain success. This course will provide you with informative tools and practical strategies that can be used to help empower the team to work towards achieving the benefits of accountability. Accountable employees will fuel performance and productivity and generate an enhanced workplace.

Expected Duration (hours)

1.5

Course Objectives
  • Define accountability and personal accountability
  • Differentiate between ownership and accountability
  • Use feedback as a tool to enhance performance
  • Understand the barriers of workplace accountability
  • Focus on building accountability leadership
  • Effectively set SMART goals
  • Identify the components of the cycle of accountability
  • Work toward achieving the benefits of accountability
Trust Building and Resilience Development
Overview/Description

Trust and resiliency are crucial for success in the workplace. This course will introduce you to your organization’s responsibility in promoting trust and dealing with the inevitable changes that come along with building a stronger organization.

Expected Duration (hours)

1.5

Course Objectives
  • Empower employees
  • Encourage trust
  • Promote transparent communication
  • Keep promises and encourage others to do the same
  • Identify different personality types and how they can work with each other
  • Promote respect
  • Manage stress, adversity, and change in the workplace
Unconscious Bias
Overview/Description

Unconscious biases are the biases that everyone has that live in the dark recesses of the human brain. These biases are grown in each individual and can greatly influence the day-today decisions that are made both at home and at work. This course will introduce to you the ideas and techniques for defining different unconscious biases that are very common today. It will also show the effects of these biases on the work culture and the business practices of a company. And finally, the course will cover the steps to introducing successful unconscious bias training in the workplace.

Expected Duration (hours)

1.5

Course Objectives
  • Define various types of unconscious biases
  • Identify where these biases come from and how they are engrained in our decision-making
  • Successfully confront unconscious bias individually
  • Identify the effects of unconscious biases in the workplace
  • Exhibit how to implement an unconscious-bias based training in the workplace
  • Identify the steps for handling an unconscious-bias based complaint at work
Fostering Creativity in the Workplace
Overview/Description

Creativity allows individuals to view every aspect on earth, explore new paths, as well as find new discoveries that help to advance our consistently thriving world of business. Without creativity, we would only see what is visible to the eye. To evolve as a business, it is critical to look beyond what is visible and consider new ideas. When creativity is incorporated into daily workplace practices, there is a strong increase in the opportunities for growth, engagement, and productivity. Creativity and innovation will turn ideas and dreams into reality. This course will provide you with informative tools and practical strategies that will help shape a creative workplace. Creativity plays a big role in building a positive work environment, one in which employees will feel confident in expressing their ideas. Be mindful that there is creativity in all of us. When this creativity emerges, powerful opportunities and advancements will happen.

Expected Duration (hours)

1.5

Course Objectives
  • Define creativity
  • Differentiate between creativity and innovation
  • Work toward achieving the benefits of creativity for business success
  • Successfully build a creative team and work culture
  • Learn techniques for effective brainstorming
  • Identify the stages of the creative process
  • Understand the barriers of creativity
Critical Thinking
Overview/Description

Critical Thinking is the ability to analyze and evaluate information in order to obtain the greatest amount of knowledge. It provides the best chance of making the correct decision and minimizes damages if a mistake does occur. This course will explain how to evaluate, identify, and distinguish between relevant and irrelevant information.

Expected Duration (hours)

1.5

Course Objectives
  • Understand the components of critical thinking
  • Utilize non-linear thinking
  • Use logical thinking
  • Recognize what it means to be a critical thinker
  • Evaluate information using critical thinking skills
  • Identify the benefits of critical thinking
  • Revise perspective, when necessary
  • Comprehend problem-solving abilities
Servant Leadership
Overview/Description

Servant leadership is a philosophy that involves focusing on your employees and their success while building better professional relationships that can benefit both manager and employee. Servant leadership shows that managers can be great leaders while boosting their employees’ confidence and further their success at the same time.

Expected Duration (hours)

1.5

Course Objectives
  • Define servant leadership
  • Know the characteristics of servant leadership
  • Recognize the barriers of servant leadership
  • Learn to be a mentor and a motivator
  • Learn self-reflection
Creative Problem-Solving
Overview/Description

In the past few decades, psychologists and business people alike have discovered that successful problem-solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. This course will provide an overview of the entire creative problem-solving process as well as key problem-solving tools to assist teams in the workplace.

Expected Duration (hours)

1.5

Course Objectives
  • Understand problems and the creative problem-solving process
  • Identify types of information to gather and key questions to ask in problem-solving
  • Identify the importance of defining a problem correctly
  • Identify and use four different problem definition tools
  • Write concrete problem statements
  • Use basic brainstorming tools to generate ideas for solutions
  • Use idea-generating tools such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
  • Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
  • Perform a final analysis to select a solution
  • Understand the roles that fact and intuition play in selecting a solution
  • Understand the need to refine the shortlist and re-refine it
  • Understand how to identify the tasks and resources necessary to implement solutions
  • Evaluate and adapt solutions to reality
  • Follow up with solution implementation to celebrate successes and identify improvements
Coaching Salespeople
Overview/Description

More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales; it will have a positive impact on the community and culture of a company. The benefits of coaching salespeople are numerous and worth exploring.

Expected Duration (hours)

1.5

Course Objectives
  • Understand the roles and responsibilities of coaching
  • Recognize the difference between training and coaching
  • Communicate effectively with the sales team
  • Implement healthy competition on the sales team
  • Provide clear metrics to the sales team
  • Avoid common coaching mistakes
Motivating Your Sales Team
Overview/Description

Sales can be a tough job, and it can be hard to keep your sales team motivated to pursue leads and close deals day after day. Rejection is sometimes part of the job in sales, and that can make some days more difficult than others. Developing a solid set of strategies for motivating your sales team will not only increase your bottom line but will increase team member satisfaction and retention. Taking the time to figure out how best to prepare and motivate your sales team is one of the best investments you can make in your organization.

Expected Duration (hours)

1.5

Course Objectives
  • Discuss how to create a motivational environment
  • Understand the importance of communication and training in motivating sales teams
  • Determine steps your organization can take to motivate sales team members
  • Understand the benefits of tailoring motivation to individual employees
  • Apply the principles of fostering a motivational environment to your own organization
Creating a Great Webinar
Overview/Description

Webinars are staples of modern business. Webinars must provide high-quality information with credible teaching techniques. Webinars are useful for training, demonstrations, and presentations, and can reach employees and/or customers locally and around the world. In order for your webinars to be effective, you need to engage your audience. It is important to make sure that the resources, such as software, are available. You must have the time to create the webinar and always ensure that the information is relevant and the production value is quality. This course will show you how to create an engaging, successful webinar.

Expected Duration (hours)

1.5

Course Objectives
  • Define webinars and their purpose
  • Choose the best formats
  • Prepare for webinars
  • Avoid common mistakes
  • Understand how to interact with the target audience
  • Follow up successfully
Responsibility in the Workplace
Overview/Description

One of the most critical traits to look for in an employee is responsibility. Responsible employees drive the success of an organization, whether for profit or not-for-profit. This course will introduce the idea of responsibility and the traits that define a responsible employee. It will also show the effects of having responsible employees and the steps to help employees to become more responsible.

Expected Duration (hours)

1.5

Course Objectives
  • Define accountability and examine the accountability ladder.
  • Identify qualities of accountable employees.
  • Successfully identify one’s own accountability level.
  • Identify examples of responsibility in the workplace.
  • Successfully identify the benefits of responsible employees and the effects of employees that are not responsible.
  • Identify different accountability tools for businesses in the form of software.
Workplace Bullying
Overview/Description

Training on preventing bullying in the workplace is crucial in creating a workplace that is inclusive and safe for all. Workplace bullying happens a lot more than people actually realize. It doesn't just affect the person being bullied but can make the entire workplace toxic. This course will outline steps to prevent bullying and discuss the effects of bullying and includes what to do if one is being bullied or witnesses another person being bullied.

Expected Duration (hours)

1.5

Course Objectives
  • Define Workplace Bullying and why it is essential that it is prevented in the workplace.
  • Identify the benefits of eliminating workplace bullying completely.
  • Successfully raise awareness of workplace bullying and how to recognize and prevent it from happening.
  • Identify different types of workplace bullying and how they negatively affect the workplace overall.
  • Define the steps for handling complaints associated with workplace bullying.
Meeting Management
Overview/Description

Meetings require skill and technique in order for the meeting to achieve its purpose. Disorganized and poorly-managed meetings waste time and productivity. This course will provide tools to initiate and manage meetings, from planning and preparing to assigning roles and responsibilities to using games, activities, and prizes.

Expected Duration (hours)

1.5

Course Objectives
  • Plan and prepare for meetings
  • Identify the participants
  • Choose the time and place
  • Create the agenda and learn how to use it
  • Choose the location and set up the meeting space
  • Incorporate your electronic options
  • Meeting roles and responsibilities
  • Chair a meeting
  • Deal with disruptions
  • Professionally deal with personality conflicts
  • Take minutes
  • Make the most of your meeting using games, activities, and prizes
Building a Culture of Trust and Collaboration
Overview/Description

One of the challenges of all organizations is to create a climate of trust in which people collaborate and work together effectively. When trust is absent, relationships are characterized by an adversarial attitude: me versus you; us versus them. Rather than goodwill, there may be deep, often hidden, animosities and resentments. We struggle against one another for what we want. The more you win, the more I lose, and vice versa. Respect is lost, and our performance is compromised as our energies go into manipulation, coercion, and protection rather than working toward our shared vision. In this course, you will learn about building a culture of trust and collaboration.

Expected Duration (hours)

1.0

Course Objectives
  • Learn the consequences of win/lose and win/win strategies
  • Learn how to achieve win/win in your relationships
  • Learn how to improve trust
  • Learn to identify the biggest organizational trust issues
  • Learn to set goals for improving trust
Organizational Strategy Introduction
Overview/Description

Strategy could be thought of as the conscious choices the leaders of an organization make about how they will meet the demands and opportunities of the business environment. It clarifies such questions as why an organization exists, which markets it serves, what distinguishes it from its competitors, what goals and objectives it must achieve to succeed, and by what values and principles people will conduct themselves. Most organizations that lack a well-defined strategy lose their focus and eventually fail. In this course, you be introduced to organizational strategy.

Expected Duration (hours)

30 minutes

Course Objectives
  • Learn the meaning and critical elements of
  • Explore three approaches to strategy
  • Assess the current strategy of your organizatio
  • Assess the current results of your organization
  • Learn the strategic design sequence to follow in clarifying your strategy
Managing Workplace Harassment
Overview/Description

Workplace harassment is an increasing issue in organizations today. It can come many forms, including a demand, a phrase, an email, reassignment of duties, or even termination. Harassment is not okay, and it is illegal. Harassment needs to be reported so that the company can handle the issue properly and remediate any future problems. In this course you will learn about various types of workplace harassment and employer responsibility for stopping it.

Expected Duration (hours)

1.5

Course Objectives
  • Define various types of discrimination and harassment.
  • Identify the different types of harassment and their signs.
  • Understand the employer’s responsibilities.
  • Discuss how to remediate workplace harassment.
  • Understand the harassment reporting processes and procedures.
  • Discuss the steps that will be necessary in reporting harassment in the workplace.
Archiving and Records Management
Overview/Description

Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line. Records are in every organization. From purchasing receipts to tax documents to communications, they need to be identified and managed properly. The method of records-management that a company uses should be tailored to fit the needs of the organization. There are, however, some basic concepts in most records-management systems.

Expected Duration (hours)

1.5

Course Objectives
  • Define records and archives
  • Analyze records in context
  • Classify records
  • Understand different systems
  • Maintain and convert records
Business Ethics
Overview/Description

A company’s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a business ethics program takes time and effort but doing so will do more than improve business; it will change lives. A company's ethics will have an influence on all levels of business. It will influence all who interact with the company, including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed. It is a two-way street. The influence goes both ways which makes understanding ethics a very important part of doing business today. Ethics is very important as news can now spread faster and farther than ever before. A human being’s personal ethics determine individual standards of right and wrong. Ethics allow people to determine what they should do in a given situation. Each person develops ethical standards, and it is the responsibility of each individual to examine personal morals and behavior. In business, ethics refers to the behavior relating to the moral problems that occur in organizations.

Expected Duration (hours)

1.0

Course Objectives
  • Understand the benefits of ethics.
  • Create strategies to implement ethics at work.
  • Recognize social and business responsibility.
  • Identify ethical and unethical behavior.
  • Learn how to make ethical decisions and lead with integrity.
Business Succession Planning
Overview/Description

The loss of valuable leadership can cripple a company. Business succession planning is essentially preparing successors to take on vital leadership roles when the need arises. Whether it is preparing someone to take over as the sole proprietor of a small business or a position of leadership in a corporation, business succession planning is essential to the long-term survival of a company. This course will teach you the difference between succession planning and mere replacement planning and how to prepare people to take on the responsibilities of leadership so that the company thrives in the transition. Replacement planning is focused on identifying immediate understudies, while succession planning is focused on developing talent to move forward.

Expected Duration (hours)

1.5

Course Objectives
  • Lay the groundwork to develop a succession plan.
  • Define business succession planning and its role in your company.
  • Learn the importance of mentorship.
  • recognize how to effectively explain the need for coaching
  • Define and use a SWOT analysis to set goals.
  • Create a plan, assign roles, and execute the plan.
  • Communicate to develop support and manage change.
  • Anticipate obstacles and evaluate and adapt goals and plans.
  • Characterize success.
Coaching and Mentoring
Overview/Description

This course focuses on how to better coach and mentor your employees to a higher performance. Coaching is a process of relationship building and setting goals. How well you coach relates directly to how well you are able to foster a great working relationship with your employees through understanding them and setting strategic goals. An easy-to-understand coaching model will guide you through the coaching process. Mentoring has a different purpose and goal. Mentoring is the act of guiding, counseling, and supporting. This is vastly different from coaching. It is fundamentally teaching. However, the objective is slightly different. Mentorship is more voluntary in nature and is less formal than coaching. The mentor and protégé endeavor on a broad development goal like becoming a leader. Mentoring encompasses many complex areas of development. This course will define both concepts and introduce a coaching and mentoring model that will allow you to focus on improving performance.

Expected Duration (hours)

1.0

Course Objectives
  • Define coaching, mentoring and the GROW model.
  • Identify and set appropriate goals using the SMART technique of goal setting.
  • Identify the steps necessary in defining the current state or reality of your employee’s situation.
  • Identify the steps needed in defining options for your employee and turn them into a preliminary plan.
  • Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
  • Identify the benefits of building and fostering trust with your employee.
  • Identify the steps in giving effective feedback while maintaining trust.
  • Identify and overcoming common obstacles to the growth and development of your employee.
  • Identify when the coaching is at an end and transitioning your employee to other growth opportunities.
  • Identify the difference between mentoring and coaching, using both to enable long-term development through a positive relationship with your employee.
Conducting Annual Employee Reviews
Overview/Description

Any great boss will tell you that employee reviews are a cornerstone for having happy and productive employees. Employees need to know what their strengths and weaknesses are. Once an employee understands their performance, you and the employee can take steps to improve their weaknesses. An annual review can help you keep your employees happy, engaged, and focused. It is human nature to want to succeed. Giving your employees feedback on their positive and negative attributes is part of the pathway to success. A poorly designed annual review can have the reverse effect. In this course, we will discover how to conduct a well-designed annual review.

Expected Duration (hours)

1.5

Course Objectives
  • Understand the process of conducting an annual review.
  • Determine the categories for an annual review.
  • Know the mistakes managers make during an annual review.
  • Understand the concept of pay for performance.
  • Know how to tie employee compensation to firm-wide returns.
  • Know the value of employee communication.
  • Gauge employees’ happiness.
Conflict Resolution
Overview/Description

Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame. People often assume that conflict is always negative. This is not true! People are inherently different, and conflict simply happens when those differences come to light. Viewing conflict in this way can help us maximize the possible positive outcomes of the problem at hand. Equipped with a conflict resolution process, people can explore and understand those differences, and use them to interact in a more positive, productive way.

Expected Duration (hours)

1.5

Course Objectives
  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Use basic communication tools, such as the agreement frame and open questions
Crisis Management
Overview/Description

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and planning for an event is critical not only to your survival but critical to the profitability and possibly the survival of the organization. Being able to identify risk, assess the situation and respond appropriately is important and requires not only training but practice.

Expected Duration (hours)

1.5

Course Objectives
  • Identify potential risks
  • Understand the myths behind workplace violence
  • Define escalation and identify examples
  • Learn concerning behaviors
  • Know what a trigger is and how that can escalate
  • Understand the proper response to an event
Delivering Constructive Criticism
Overview/Description

Constructive criticism can be a helpful tool when used with the intent of helping or improving a situation in the workplace. However, it can be one of the most challenging things not only to receive but also to give. It can often involve various emotions and feelings, which can make matters delicate. But when management learns effective ways to handle and deliver constructive criticism, employees can not only learn from their mistakes but even benefit from them.

Expected Duration (hours)

1.5

Course Objectives
  • Understand when feedback should take place
  • Learn how to prepare and plan to deliver constructive criticism
  • Determine the appropriate atmosphere in which it should take place
  • Identify the proper steps to be taken during the session
  • Know how emotions and certain actions can negatively impact the effects of the session
  • Recognize the importance of setting goals and the method used to set them
  • Uncover the best techniques for following up with the employee after the session
Developing A Lunch and Learn
Overview/Description

The working lunch can develop a negative reputation among employees. It often involves being in a roomful of other people with low blood sugar, trying to stay awake while someone drones on about policies, procedures, etc. Lunch and learns, however, should be engaging and enjoyable. Hosting a lunch and learn correctly will improve employee satisfaction and the quality of employee training. Prep work is necessary to the success of every endeavor. The success of lunch and learns depends heavily on the prep work. It is important to plan out the details of the gatherings. Planning requires more than a time and a date. You must find the right location and set everything up ahead of time. This will prevent surprises and ensure that everything runs smoothly

Expected Duration (hours)

1.5

Course Objectives
  • Understand what a lunch and learn is and is not
  • Be able to set up and break down
  • Create new content
  • Address difficult situations and people
  • Create useful takeaways
  • Use feedback to improve future lunch and learns
Developing Corporate Behavior
Overview/Description

Corporate behavior is an important aspect of any business. The right behavior can cause your company to skyrocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don’t know what it is?

Expected Duration (hours)

1.5

Course Objectives
  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors
Developing New Managers
Overview/Description

Effective, high-quality management is key to organizational success. No matter what your industry, your organization needs to have skilled managers in place to be the best it can be. But managers don’t just appear out of nowhere, equipped with the skills to succeed. Managers need to be developed. And while your organization is likely to do a mix of external hiring and internal promotion, taking the time to develop new managers from within the organization is a worthwhile time investment. There are several strategies that can help you develop new managers which ensures not just the success of individual employees but of the organization as a whole. While it may seem that management skills come naturally to some people, in reality, management is a set of skills which can be learned. Perhaps the most important part of developing new managers is giving them opportunities to develop key management skills, empowering them to take charge of their professional development, and providing chances for them to apply what they have learned. Developing new managers is a continuous process.

Expected Duration (hours)

1.5

Course Objectives
  • Discuss strategies for developing new managers
  • Understand the importance of defining a clear management track
  • Determine core roles and competencies for managers
  • Understand the importance of continuous development for managers
  • Apply the principles of manager development to your own organization
Employee Motivation
Overview/Description

Employee Motivation is becoming ever more important in the workplace as time goes on, and everyone agrees that a motivated workforce is far more likely to be a successful workforce. The happier and more professional an employee is, the better the results they will deliver for you. Of course, every employer wants to make sure that they have a workforce who will do their best, but this does not simply mean making the job easy for their employees. In fact, part of the problem of motivation is that where the job is too easy, employees become complacent. There is therefore a challenge for all employers and management in delivering the right balance between a confident, motivated workforce and a workforce which is driven to attain goals. It can be described as a mix between the pleasure of a comfortable working environment and the fear of failure, although in honesty it is more complicated than that equation suggests. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce. This manual is designed to show participants the way to get the best out of a confident, motivated set of employees and to show them how to motivate that group.

Expected Duration (hours)

1.5

Course Objectives
  • Define motivation, an employer’s role in it and how the employee can play a part
  • Identify the importance of Employee Motivation
  • Identify methods of Employee Motivation
  • Describe the theories which pertain to Employee Motivation with particular reference to psychology
  • Identify personality types and how they fit into a plan for Employee Motivation.
  • Set clear and defined goals.
  • Identify specific issues in the field, address these issues, and maintain this going forward.
Employee Onboarding
Overview/Description

Employee onboarding is essential to retaining top talent. An onboarding program does more than help orient new employees; it shapes how new employees relate to their organization. Implementing an employee onboarding program will shape the company culture while developing a highly-qualified pool of talent.

Expected Duration (hours)

1.5

Course Objectives
  • Define onboarding
  • Understanding the benefits and purpose of onboarding
  • Recognize how to prepare for an onboarding program
  • Identify ways to engage and follow up with employees
  • Create expectations
  • Discover the importance of resiliency and flexibility
Employee Recognition
Overview/Description

To a business, an employee recognition program is not a luxury, it’s a necessity. With a well-built employee recognition program, companies can improve job retention, employee engagement, teamwork, reinforce company values, and more. Employees are more likely to continue employment with a company if they feel they are appreciated. There are many different types of employee recognition programs, and all are beneficial to your employees.

Expected Duration (hours)

1.5

Course Objectives
  • Assess the type of employee recognition program(s) your company needs
  • Train leadership to recognize their employees
  • Know when and where recognition is needed
  • Construct a culture of recognition
  • Maintain an effective employee recognition program
Employee Recruitment
Overview/Description

Your employees are a vital part of determining the success of your business. Finding the best employees for each position requires strong recruitment strategies. Top talent will not always find you. You must seek out people to fill the positions that you have open. Recruiting the most qualified candidates will ensure that your employees keep your company running smoothly.

Expected Duration (hours)

1.5

Course Objectives
  • Defining recruitment.
  • Understanding the selection process.
  • Recognizing the GROW model and how to set goals.
  • Preparing for the interview and question process.
  • Identifying and avoiding bias when making offers.
  • Discovering ways to retain talent and measure growth.
Employee Termination Processes
Overview/Description

Having to fire an employee is never an easy task. Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company. One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts. Firing an employee should always be a last resort, so it is important that the manager has covered all other avenues possible before moving forward.

Expected Duration (hours)

1.5

Course Objectives
  • Create employee performance plans
  • Identify employees who should be terminated
  • Establish effective termination meetings
  • Know the “do’s” and “don’ts” of firing an employee
  • Be able to conduct exit interviews
Generation Gaps
Overview/Description

The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least. While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become a better manager or co-worker. This course will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis.

Expected Duration (hours)

1.5

Course Objectives
  • Learn history behind generation gaps
  • What are traditionalists
  • What are baby boomers
  • What are Generation Xers
  • What are Generation Yers
  • Differences between each type of generation
High-Performance Teams
Overview/Description

The term “high-performance teams” has become a frequently-used buzzword. It is easy to talk about high-performance teams, but what are they, how are they formed, and what benefits do they provide? The material in this guide will help you find the answer to these questions and develop your own high-performance teams. There are many benefits of high-performing teams. In creating high-performance teams, employees become more satisfied, and their quality of work improves. Taking the time to build high-performance teams in an organization creates loyalty, creates visibility, enhances collaboration, and provides optimum productivity.

Expected Duration (hours)

1.5

Course Objectives
  • Understand the benefits of high-performance teams
  • Address challenges
  • Conduct effective meetings
  • Be able to see the big picture
  • Work collaboratively
  • Adequately praise team members
Hiring Strategies
Overview/Description

Even the most experienced managers and human resources personnel can still have difficulty finding and hiring the perfect candidate for an open position. It can be difficult to determine if they will be right for the job or work well with the rest of the team. By learning how to utilize the information we have to find the best candidates and reviewing not only the job requirements but also the candidate’s attributes, you can hire the best people for your company.

Expected Duration (hours)

1.5

Course Objectives
  • Know how to present the current open position
  • Develop a workable hiring strategy
  • Know how to determine which candidates to interview
  • Steps and techniques to use in an interview
  • Welcome newly hired employees
  • Find potential candidates for the position
Human Resource Management
Overview/Description

It is important that all Human Resource professionals as well as managers understand how much of their role is really about their people as well as aspects of legislation, policy, and procedures that involve Human Resource issues.

Expected Duration (hours)

1.5

Course Objectives
  • Describe the implications of different aspects of Human Resource Management on daily responsibilities
  • Define Human Resources terms and subject matter
  • Recruit, interview, and retain employees more effectively
  • Follow up with new employees in a structured manner
  • Be an advocate for your employees’ health and safety
  • Provide accurate, actionable feedback to employees
  • Act appropriately in situations requiring discipline and termination
  • Evaluate some of the strengths and opportunities for Human Resources in your own workplace
  • Identify three areas for further development within the Human Resources field as part of a personal action plan
Knowledge Management
Overview/Description

Today’s culture thrives on knowledge. It is evident in the items we buy or activities we invest time managing. Possessing knowledge gives advantages in making the right decision or strategy to implement. The Internet distributes knowledge at split-second rates. Laptops and smart phones bring knowledge to our fingertips. As the old adage says, “knowledge is power.” Organizations have a wealth of knowledge accessible through the people they touch internally, like employees, and externally, like customers. Organizations that allow knowledge to go unmanaged may be giving their competitors the upper hand in the market. The organization that is able to capture, store, and retrieve knowledge effectively is then capable of learning as an organization. A learning organization is one where employees are empowered to change and develop new methods, thoughts, and strategies that will advance the mission of their organization. Knowledge Management is the establishment of a system that captures knowledge purposefully for incorporating into business strategies, policies, and practices at all levels of the company. This course will show how to initiate a knowledge management program at work.

Expected Duration (hours)

1.5

Course Objectives
  • Understand the basic concept of knowledge management (KM)
  • Identify the do’s and don’ts of KM
  • Identify the KM life cycle
  • Identify the new KM paradigm
  • Identify the KM models
  • Understand how to build a KM rational for your company
  • Understand how to customize KM definitions
  • Identify the steps to implementing KM in your organization
  • Identify tips for success
  • Understand advanced topics in KM
Managing New Managers
Overview/Description

Management is known as a form of art and a science. The key is making employees more efficient and productive while finding the correct way to do it. When preparing to manage one or a group of managers, you are preparing for them to be able to manage their own employees. Every manager is a different personality type and learns differently. But with some helpful tools and tips, you can help them become great managers that will continue to grow and succeed with their new teams. Bringing in a new member to the management team is never easy. If you hire from within, they have to learn to transition from their previous position to this new one. If you hire from outside the company, the new employee will have to be taught everything from scratch. But with a little patience and open communication, you can groom your new manager for success in their position.

Expected Duration (hours)

1.5

Course Objectives
  • recognize effective ways to prepare to interview selected candidates
  • recognize examples of common interviewing errors
  • identify ways to avoid unfair practices when you interview candidates for a job
  • recognize the benefits of knowing the legal issues surrounding hiring
Measuring Results from Training
Overview/Description

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course, we will learn about the different ways to evaluate training progress and how to use those results to demonstrate the results that training brings.

Expected Duration (hours)

1.5

Course Objectives
  • Understand Kolb’s learning styles and learning cycle
  • Understand Kirkpatrick’s levels of evaluation
  • Be familiar with many types of evaluation tools, including goal-setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments, and learning journals
  • Understand when to use each type of evaluation tool
  • Be able to perform a needs assessment
  • Know how to write learning objectives and link them to evaluation
  • Be able to write an evaluation plan to evaluate learning at each stage of the training and far beyond
  • Know how to identify the costs, benefits, and return on investment of training
  • Be familiar with the parts of a business case
Middle Manager
Overview/Description

Traditionally, middle managers make up the largest managerial layer in an organization. Middle managers are responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization, and they understand how to effectively execute these goals. It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter the organization’s structure or size, it will benefit from employing well-trained middle managers.

Expected Duration (hours)

1.5

Course Objectives
  • Define management.
  • Understand ethics in the workplace.
  • Manage information and make decisions.
  • Be familiar with the control process.
  • Use organizational strategies to facilitate change.
  • Create structures and processes to manage teams.
  • Manage as a leader.
Millennial Onboarding
Overview/Description

More than ever, millennials - those born between 1980 and 1995 - are entering the workforce and becoming a vital part of our organizations. These workers bring a unique outlook on life to their jobs and may also pose unique challenges. Taking time to customize the onboarding process for millennial employees helps promote employee retention and ensures that millennials are properly socialized into the workplace. Customizing the onboarding process for millennial employees benefits both the employee and the workplace.

Expected Duration (hours)

1.5

Course Objectives
  • Define onboarding
  • Discuss the characteristics of Millennials
  • Create an onboarding process for Millennials
  • Develop action plans for working with Millennials
  • Learn from introspection
Mobile Learning (m-Learning)
Overview/Description

The use of technology is on the rise, so it’s no wonder that different methods of learning have emerged over the years. Recently, M-learning has become a new method for employees to learn and grow at work. With easy access, portability and a variety of resources available, M-learning is the user favorite for fast and convenient training and education.

Expected Duration (hours)

1.5

Course Objectives
  • Know the meaning of M-learning
  • Recognize different methods of M-learning
  • Know the benefits/challenges of using M-learning
  • Train other employees regarding M-learning
  • Form an M-learning plan
Negotiation Skills
Overview/Description

Although people often think of boardrooms, suits, and million-dollar deals when they hear the word “negotiation,” the truth is that we negotiate all the time. For example, have you ever decided where to eat with a group of friends, decided on chore assignments with your family, or asked your boss for a raise? These are all situations that involve negotiating. This course will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

Expected Duration (hours)

1.5

Course Objectives
  • Take a look at inventory management
  • Study supply chain groups
  • Review tracking and monitoring methods
  • Examine supply chain event management
Office Politics for Managers
Overview/Description

Office politics or work politics are the strategies and procedures that employees use to function and advance in a work setting. It is important for managers to learn and understand the office environment and the employees that make it tick. Since the manager interacts with several aspects of the workplace, one should learn how to effectively work with colleagues, supervisors, and upper management in order to help keep the department functioning as a whole.

Expected Duration (hours)

1.5

Course Objectives
  • Understand the purpose and benefits of office politics
  • Setting boundaries and ground rules for new employees
  • Learn to interact and influence among colleagues
  • Learn how to manage various personality types in the office
  • Determine how to gain support and effectively network
  • Recognize how you are a part of a group and how you function
Performance Management
Overview/Description

(Coming Soon)

Expected Duration (hours)

1.5

Course Objectives
  • (Coming soon)
Risk Assessment and Management
Overview/Description

Risk assessment and management is essential for the success of any business. However, many companies do not always take the necessary precautions, which leads to disaster. Successfully managing risks will prevent mistakes, which leads to a safer work environment, happier employees, and increased productivity. Following a few basic steps will place your organization on the path to success.

Expected Duration (hours)

1.5

Course Objectives
  • Identify hazards and risks
  • Update control measures
  • Grasp the fundamentals of accident reports
  • Identify risk management techniques
  • Outline a disaster recovery plan
  • Communicate to the organization
Safety in The Workplace
Overview/Description

Those who are in management are responsible for protecting the safety of their employees. Workplace safety, however, is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.

Expected Duration (hours)

1.0

Course Objectives
  • Define workplace safety
  • Understand legal responsibilities associated with a safe work environment
  • Create a safety plan and identify hazards
  • Recognize the role of management
  • Develop training procedures
  • Learn how to implement a safety plan
Supervising Others
Overview/Description

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This course will help supervisors become more efficient. They will also become more proficient with delegating, managing time, setting goals and expectations, providing feedback, resolving conflict, and administering discipline.

Expected Duration (hours)

1.5

Course Objectives
  • Define requirements for particular tasks
  • Set expectations for your staff
  • Help your staff set SMART goals
  • Assign work and delegate appropriately
  • Provide effective, appropriate feedback to your staff
  • Help your team resolve conflicts
  • Understand how to manage effectively in particular situations
  • Understand what a new supervisor needs to do to get started on the right path
Talent Management
Overview/Description

Talent management is essential to the success of any organization. Leaders need to recruit, train, and retain qualified employees. Providing incentives and developing individuals is the difference between engaging people and merely employing them. Investing in talent management will provide financial benefits as it improves the company’s culture.

Expected Duration (hours)

1.0

Course Objectives
  • Define talent and talent management
  • Understand the benefits of talent management
  • Recognize performance management and ways to review talent
  • Identify employee engagement
  • Create assessments and training programs
  • Learn how to improve employee retention
Team Building for Managers
Overview/Description

Your organization’s people are its greatest asset, and when they work together as a team, they accomplish even more, but teamwork doesn’t just happen. Teams have to be created, developed, and continuously nurtured. A solid team-building strategy can create an environment of greater collaboration and collegiality which is good not only for the bottom line but for your people themselves. There are many different ways to build a team and to continue fostering a sense of teamwork. Developing a diverse team-building tool kit helps your people grow at every stage

Expected Duration (hours)

1.5

Course Objectives
  • Discuss the benefits of teamwork
  • Understand the importance of intentionally fostering teamwork
  • Determine strategies your organization can take to build teams
  • Understand the benefits of games and social activities in building a team
  • Apply the principles of team building to your own organization
Team Building Through Chemistry
Overview/Description

The key to successful team building is addressing the importance of chemistry between team members. It is not enough to have a group of people work on a project; people have to connect and balance each other’s strengths. By staying aware of the chemistry as you build the group, you will increase the chance of avoiding pitfalls and developing a sense of unity.

Expected Duration (hours)

1.5

Course Objectives
  • Understand the team-development model
  • Identify team chemistry
  • Create vision and goals
  • Appreciate diversity
  • Manage conflict
Teamwork and Team Building
Overview/Description

For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team. This course will encourage participants to explore the different aspects of a team as well as ways that they can become a top-notch team performer.

Expected Duration (hours)

1.5

Course Objectives
  • Describe the concept of a team and its factors for success
  • Explain the four phases of the Tuckman Team Development Model and define their characteristics
  • List the three types of teams
  • Describe actions to take as a leader and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
  • Discuss the uses, benefits and disadvantages of various team-building activities
  • Describe several team-building activities that you can use and in what settings
  • Follow strategies for setting and leading team meetings
  • Detail problem-solving strategies using the Six Thinking Hats model
  • List actions to do and those to avoid when encouraging teamwork
Train the Trainer
Overview/Description

Whether you are preparing to be a professional trainer or you are someone who does a bit of training as a part of their job, you’ll want to be prepared for the training that you do. This course will give you many training tools to help create and deliver engaging, compelling workshops that will encourage trainees to come back for more.

Expected Duration (hours)

1.0

Course Objectives
  • Define training, facilitating, and presenting
  • Understand how to identify participants’ training needs
  • Create a lesson plan that incorporates the range of learning preferences
  • Create an active, engaging learning environment
  • Develop visual aids and supporting materials
  • Manage difficult participants and tough topics
Universal Safety Practices
Overview/Description

The importance of safety cannot be overstated. Every organization is responsible for the safety of employees while they are working. In 2015, OSHA estimated safety problems cost companies $1 billion a week. Understanding and universal safety practices and how to implement them will help keep everyone protected while ensuring the company’s financial security.

Expected Duration (hours)

1.5

Course Objectives
  • Understand the importance and legal responsibilities of safety
  • Perform risks assessments
  • Establish a safety program
  • Monitor safety
  • Communicate safety policies
High-Performance Teams (Remote Workforce)
Overview/Description

In today’s business world, it is imperative to push the envelope on ways to increase productivity without letting your product suffer. Assembling a high-performance team of well-trained remote employees is another way you can increase productivity while maintaining quality. A high-performance team can be used in many areas of a company. The tasks for the team could be as simple as sending out a high volume of mailers or as extensive as creating a new software to help with cancer research. What would you accomplish with a high-performance team?

Expected Duration (hours)

1.5

Course Objectives
  • Define high-performance teams.
  • Define remote workforce.
  • Understand the characteristics of a high-performance team.
  • Understand how to create teamwork.
  • Understand the importance of communication.
  • Understand how to train your high-performance team of remote employees.
  • Learn how to manage a high-performance team.
  • Learn the techniques of an effective team meeting.
Workplace Diversity
Overview/Description

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This course will help participants understand what diversity is all about and how they can help create a more diverse world at work and at home.

Expected Duration (hours)

1.5

Course Objectives
  • Explain the definition, terms, and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community.
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language and recognize its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace and prevent and discourage discrimination
  • Understand and respond to personal complaints and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
  • Identify the process an organization must follow to receive and respond to a complaint and then create mechanisms to prevent or reduce repeat situations
Workplace Harassment (Federal Law)
Overview/Description

Workplace harassment can be based on a variety of factors that differ from one person to another, such as race, sex, and disability. This course will give you the tools necessary to recognize harassment in the workplace as well understand your rights and responsibilities under federal law.

Expected Duration (hours)

1.5

Course Objectives
  • Identify the words and actions that constitute harassment
  • Understand what the law says about harassment
  • Implement anti-harassment policies
  • Educate employees and develop anti-harassment policies
  • Discuss employer and employee rights and responsibilities
  • Address accusations of harassment
  • Apply proper mediation procedures
  • Deal with the aftermath of harassment
Time Management
Overview/Description

Learn the difference between the urgent and the important and how to make time for the important. Most people go through life by default; learn to live your life by design. We use Stephen Covey’s “First Things First” Time Management Matrix as a model. Covey explains that most people are driven by the concept of urgency. However, to really effect positive change in our lives, we need to reorganize the way we spend our time based on the concept of importance, not urgency. Exercises in our time management webinar include looking at how you spent your time yesterday and how you will spend your time tomorrow and in the days, weeks, months, and years ahead. You will put together a to-do list and an action plan for using the skills and knowledge you learned in our time management webinar.

Expected Duration (hours)

1.5

Course Objectives
  • Plan and prioritize each day’s activities in a more efficient, productive manner
  • Overcome procrastination quickly and easily
  • Handle crises effectively and quickly
  • Organize your workspace and workflow to make better use of time
  • Delegate more efficiently
  • Use rituals to make your life run smoother
  • Plan meetings more appropriately and effectively
Budgets and Financial Reports
Overview/Description

Every day, businesses deal with budgets and financial reports in some form or fashion. At minimum, business managers review budget numbers and run financial reports for decision-making and reporting to shareholders and federal regulators once a month. Many companies devote the last few months of the calendar year to creating budgets for the next calendar year. In addition, organizations create and disseminate year-end financial reports to investors. The goal of this course is to give a basic understanding of budgets and financial reports so they can hold relevant discussions and render decisions based on financial data. This course will define key terms like ROI, EBIT, GAAP, and extrapolation and discuss commonly-used financial terms, financial statements, budgets, forecasting, purchasing decisions, and laws that regulate the handling of financial information.

Expected Duration (hours)

1.5

Course Objectives
  • Identify financial terminology
  • Understand financial statements
  • Identify how to analyze financial statements
  • Understand budgets
  • How to make budgeting easy
  • Understand advanced forecasting techniques
  • Understand how to manage the budget
  • Identify how to make smart purchasing decisions
  • Identify the legal aspects of finances
Business Acumen
Overview/Description

Many people believe you are born with business acumen which is loosely defined as the ability to assess an external market and make effective decisions. Knowing what is necessary to navigate and create a successful business seems innate for certain people. For example, Steve Jobs showed great business acumen. Fortunately, it is possible for the rest of us to improve business acumen. The right training combined with experience will improve your business savvy. Business acumen requires an understanding of finance, strategy, and decision-making. Most managers and employees, however, are responsible for specific areas, and they have little understanding of the impact their decisions have on other areas. When too much focus is placed on one aspect of the business, it is difficult to make decisions for the good of the company. In order to make effective decisions, it is necessary for you to examine the big picture.

Expected Duration (hours)

1.5

Course Objectives
  • Know how to see the big picture
  • Develop a risk-management strategy
  • Know how to practice financial literacy
  • Develop critical thinking
  • Practice management acumen
  • Find key financial levers
Contract Management
Overview/Description

It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations. Every business relationship relies on contracts. Contracts are made with vendors, employees, customers, partnerships, etc. These agreements must be managed carefully, which is where contract management comes into the picture. In order to effectively implement contract management, however, it is necessary to understand what it entails.

Expected Duration (hours)

1.5

Course Objectives
  • Identify contract elements
  • Understand ethical contract management
  • Calculate value
  • Negotiate contracts
  • Create basic amendments
Cyber Security
Overview/Description

Every organization is responsible for ensuring cyber security. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity. Before developing and implementing security measures to prevent cyber attacks, you must understand basic concepts associated with cyber security and what cyber attacks are. The method(s) of cyber security that a company uses should be tailored to fit the needs of the organization.

Expected Duration (hours)

1.5

Course Objectives
  • Understand different types of malware and security breaches
  • Know the types of cyberattacks to watch out for
  • Develop effective prevention methods
Internet Marketing Fundamentals
Overview/Description

The Internet has forever changed the way the people shop and conduct business. Even experienced marketing professionals need help navigating the pitfalls of Internet marketing. Integrating the marketing techniques with modern technology is essential for every business. With the appropriate skills, both companies and individuals will be able to create successful Internet marketing techniques.

Expected Duration (hours)

1.5

Course Objectives
  • Know how to conduct market research
  • Develop a workable Internet marketing campaign
  • Recognize your target market
  • Understand your brand
  • Grasp SEO and website characteristics
  • Find and capture leads
Leadership and Influence
Overview/Description

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. Leadership is not telling others what to do. Leadership is inspiring others to do what needs to be done. Many people around the world who are in leadership positions are not leaders. Dictators call themselves leaders, but they are not; they are tyrants. Genuine leaders take a stand and motivate others to join them in a noble purpose. What is it that makes a leader, and what separates the good from the great? This workshop will explore different leadership theories and examine what makes a great leader. Influence is subtle, yet incredibly powerful. You can order someone to do a task, but you cannot order them to do their best. It simply does not work and usually has the opposite effect. You can influence people to do their best by providing a strong, motivating example in addition to positive reinforcement. Leadership addresses tasks while influence addresses attitudes and awareness. Influence is the soul of leadership.

Expected Duration (hours)

1.5

Course Objectives
  • Define “leadership”
  • Explain the Great Man Theory
  • Explain the Trait Theory
  • Understand Transformational Leadership
  • Understand the people you lead and how to adapt your leadership styles
  • Explain leading by Directing
  • Explain leading by Coaching
  • Explain leading by Participating
  • Explain leading by Delegating
  • Become familiar with Kouzes and Posner
  • Conduct a personal inventory
  • Create an action plan
  • Establish personal goals
Lean process and Six Sigma
Overview/Description

Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result. What is "Sigma?” The word is a statistical term that measures how far a given process deviates from perfection. Sigma is a way to measure quality and performance. The central idea behind Six Sigma is that if you can measure how many "defects" you have in a process, you can systematically figure out how to eliminate them and get as close to "zero defects" as possible. This course will give participants an overview of the Six Sigma methodology and some of the tools required to deploy Six Sigma in their own organizations.

Expected Duration (hours)

1.5

Course Objectives
  • Develop a 360-degree view of Six Sigma and how it can be implemented in any organization
  • Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.
  • Describe the key dimensions of quality - product features and freedom from deficiencies
  • Develop attributes and value according to the Kano Model
  • Understanding how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers
  • Describe what is required to regulate a process
  • Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs
  • Using basic techniques such as DMAIC and how to identify Six Sigma Projects
  • Use specific criteria to evaluate a project
  • Discover root causes of a problem
  • Design and install new controls to hold the gains and to prevent the problem from returning
Marketing Basics
Overview/Description

Due to the rise of technology and social media, the world of marketing and advertising has become bigger than ever. Marketing has gone beyond the classic printed ads, billboards or even television commercials. Unfortunately, this can cause any company to become confused or even intimidated about getting their product or service out into the market. But if we can learn the right strategies with the right tools, we can break into the marketing world without fear or hesitation.

Expected Duration (hours)

1.5

Course Objectives
  • Define your market
  • Know the different types of marketing and ways to use them
  • Learn effective ways of communicating with the customer
  • Know how to set marketing goals and strategies
  • Recognize common marketing mistakes and know how to avoid them
Project Management
Overview/Description

In the past few decades, organizations have discovered something incredible: principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size. This course will give participants an overview of the entire project management process, as well as key project management tools that they can use every day.

Expected Duration (hours)

1.5

Course Objectives
  • Define projects, project management, and project managers
  • Identify the importance of the PMBOK® and PMI®
  • Identify the five process groups and ten knowledge areas as defined by the PMI®
  • Describe the triple constraint
  • Perform a project needs assessment and write goals, requirements, and deliverables
  • Create key project documents, including the statement of work, project planning worksheet, and project charter
  • Build a project schedule by estimating time, costs, and resources
  • Understand and use the work breakdown structure
  • Create project planning documents, such as a schedule, risk management plan, and communication plan
  • Use planning tools, including the Gantt chart, network diagram, and RACI chart
  • Establish and use baselines
  • Monitor and maintain the project
  • Perform basic management tasks, including leading status meetings and ensuring all documents are complete at the end of the project
Supply Chain Management
Overview/Description

Supply chain management is the management of interconnected businesses involved in providing goods or services to consumers. Supply chain management involves the finances, logistics, and delivery of products or services and requires integrated behavior and cooperation among the chain’s firms to be successful.

Expected Duration (hours)

1.5

Course Objectives
  • Identify how supply chain management relates to:
    • Customer satisfaction
    • Improving performance
    • Lowering costs
    • Product development
  • Define the terms:
    • Procurement
    • Upstream and downstream
    • Raw material
    • Forecasting
    • Carrying cost
    • Inventory
    • Order generation
    • Order taking
    • Order fulfillment
    • Returns management
  • Understand the levels of supply chain management and their effects:
    • Strategic
    • Tactical
    • Operational
  • Comprehend the flows of supply chain management and data warehouses:
    • Product flow
    • Information flow
    • Finances flow
  • Take a look at inventory management
  • Study supply chain groups
  • Review tracking and monitoring methods
  • Examine supply chain event management
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FAQs: Frequently Asked Questions

How can we offer 75 hours of courses for so little? "It seems too good to be true!"

We often hear that the Tools 2 Succeed® leadership package is "too good to be true," but we can assure you that it is true.  We purchase our e-Learning courses in volume, so we pass along the savings to you.  We are a small company with low overhead.  We know that management and leadership training can be expensive, and we want all managers to be able to take advantage of our training.  We guarantee that you will receive access to all courses listed on this page.  There are no additional or "hidden" costs.  We will give you personal attention and help you in any way we can. We offer a money-back guarantee for all purchases.  (Conditions apply - click here for details).  We are also backed by Norton™ Shopping Guarantee, a 3rd-party insurer, who guarantees our services and will give you your money back if you do not get what you pay for.  For additional details, please double-click the Norton™ Shopping Guarantee seal in the lower left corner of your screen.

Please feel free to call us at 1-818-581-4888 or (800) 207-1306, chat online, or contact us via email if you have any questions.  If we are not available, please leave a message, and we'll get back to you ASAP.  As we are a small company, we each "wear multiple hats!"

Why buy from us?

We at Tools 2 Succeed® will provide you with exceptional service.  We truly value every one of our customers and will go out of our way to make sure you are happy.  We are there for you to help you improve your leadership skills.

How can I be sure I receive all courses in your Leadership Package and get a lowest price guarantee?

Tools 2 Succeed® has partnered with Norton™ Shopping Guarantee to ensure your peace of mind regarding your purchase.  When you complete checkout, Norton™ Shopping Guarantee will automatically provide you with:

1) A Purchase Guarantee. Get what you paid for or your money back, up to $1000. 2) $10,000 Identity Theft Protection for 30 Days. 3) Lowest Price Guarantee.  If the published price drops on this site within 30 days, Norton™ Shopping Guarantee will pay you the difference, up to $100.

For additional details, please click here.  Once you complete your purchase, you can register on the Norton™ Shopping Guarantee website at https://www.nortonshoppingguarantee.com/shoppers.  Only your order number is required for benefits.  The order number is shown on the receipt that is emailed to you immediately after purchase.

What do the courses look like?

The courses use many different learning tools.  Depending on the topic, the courses may feature video, audio, animations, and interactive questions. All courses feature a consistent, easy-to-navigate interface.  To try a free sample course, click here.

Can I take just a few courses and receive certificates for them?

Yes.  Once you successfully complete a course, you will receive a certificate.  You may take the courses in any order and at any time during your subscription.

Can I access my courses from both home and work?

Yes.  You may access your courses from almost any PC or Mac, as well as smart phones, iPads and most tablets (except Amazon Kindle Fire).  You can start a course on one computer and then resume from where you left off on another.  We recommend the Firefox browser on all devices.

Can I start a course and then go back to it again when I have time?

Yes.  You may start and stop courses as often as you like and pick up from where you left off as long as you click the "Exit Course" button when exiting.

Can I take the course quizzes more than once?

Yes.  You may take the quizzes as many times as necessary.  You may also review the courses and lessons as many times as you wish during your subscription.

Do we need to purchase a separate subscription for each individual?

Yes.  Subscriptions are licensed to individuals.  The individual's name will appear on the certificates.

Do you offer discounts for multiple subscriptions?

Yes.  We offer an automatic 10% volume discount for 2-5 subscriptions purchased together or a 15% volume discount for 6 or more.  For group discounts using individual payments or for more than 10 subscriptions, please contact us.

If I purchase using the 3-pay option, will I have access to the courses right away?

Yes.  You will receive access immediately as soon as you make your first payment and then register online using the link in your order receipt.

Can I save or print certificates at a later date?

Yes.  You can save certificates at any time after you have successfully completed a course. Certificates will also be emailed to you immediately after course completion.  You can save certificates from any computer.

Will the courses work on an iPad or other tablet or smart phones?

Yes!  Firefox is recommended for the best experience.  All other modern browsers are supported.

What if I have questions or need technical assistance when taking courses?

Call or write to us, and we will be more than happy to help you!  We are generally available Monday through Friday 7:30 AM to 8 PM Pacific Time and Saturday and Sunday 9 AM to 5 PM Pacific Time.  Here are our current Technical Support satisfaction ratings which are updated in real time:

How long have you been in business?

17 years.  Tools 2 Succeed®, Inc. was incorporated in the State of California on February 1, 2007 (corporation #C2970570).  Tools 2 Succeed® currently has 12,000+ clients in all 50 United States, U.S. territories, plus 54 countries.

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Technical Requirements

The following requirements are pretty basic.  Feel free to call or write with questions.  We'll be happy to help and can even access your computer remotely with your permission to make sure the courses work for you.  You can click on the "SAMPLE COURSE" link above to give it a try.

Windows PCs, Macs, iPads, most tablets, and Smart Phones are supported.

Operating Systems:

Windows 7, 8.1, 10; Mac OS X v10.8 and later, Apple iOS 8 and later, Android 4.1 and later for tablets.

Supported Browsers:

Firefox is recommended for the best experience.  All other modern browsers are supported.

Internet access is required.

On smart phones only, pop-up blocker must be disabled OR pop-up windows can be enabled for our site only.  Sound card with speakers or headphones strongly recommended.

No viruses or malware!

To remove and prevent malware, we recommend installing MalwareBytes.  For virus protection, there are many popular anti-virus programs including Norton, McAfee, Bitdefender, Kapersky, TrendMicro, Webroot and Vipre. Both anti-virus and anti-malware programs are recommended.

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PURCHASE Leadership 100+ Hours Package

Includes 100+ Hours of Courses through December 30, 2025.
Sale Price: $219 for 1 Single Full Payment Per User
after discount code AUTUMN

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Your purchase includes access to ALL courses in this package through December 30, 2025.
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Volume Discounts: Additional 10% discount for 2 to 5 people or 15% for 6 or more given automatically on checkout.
Discount is off the $279 price. Discount code may be used in addition. Each person will receive a separate subscription, including user name and personalized certificates.
Subscriptions may NOT be shared.

Please contact us if you need assistance with your online purchase.  You may also purchase by phone at (818) 581-4888 or (800) 207-1306 or click here for a credit-card authorization form to FAX to us.  For payment by company check or Purchase Order, please complete the purchase below and select the corresponding payment option on check-out.


PURCHASE HERE:  Enter *required info, then click "PURCHASE."
Then enter discount code AUTUMN on the next screen to save $60.

  Total Payment:
* Number of people who will take these courses:  (Cannot be shared)
* Name(s) to appear on certificates:    

* Email Address(es) to send login info:


+1-818-581-4888
or
(800) 207-1306
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