Competencies of a Successful Supervisor
Let's look at some competencies that are
essential to effective supervision.
- Your ability to influence others affects your ability to lead.
- Persuade others to accept a
desired point of view.
- Gain commitment and support from others.
- Effect change in the behavior of others.
- Leaders need to be able to facilitate meetings or group efforts
without directing the outcome.
- Create an
environment of openness and trust.
- Help groups make decisions in
which all participants feel a sense of ownership.
Planning and Organizing –
Leaders need to be able to plan and organize.
– Develop comprehensive project
– Monitor progress against goals.
– Assign clear
– Breakdown work into manageable portions.
Analysis - Leaders must:
– Analyze data.
– Perceive the relationships among diverse
– Make decisions based on interpretation of the data.
Decision Making – Leaders have the ability to make:
– Timely decisions. Timely doesn't necessarily mean quick; it means
within an appropriate timeframe.
– Effective decisions, sometimes
without all of the data they like to have.
– Leaders must be able and willing to:
– Assign tasks to others while
maintaining responsibility for results.
– Consider the skill level of
the employee and the difficulty of the assignment or task.
Follow-Up and Commitment.
Effective leaders must:
– Persist regardless
– Keep their promises.
– Follow their plans through
Effective Communication – The
role of effective communication and leadership is evident.
Leaders must be able to:
– Clearly express
themselves in groups.
– Convey ideas so the listeners can understand
Listening – Good leaders:
attention to others.
– Let them know that they are listening and
– Ask for clarification where necessary.
Managing Conflict – Effective leaders:
sources of and manage conflict.
– Use conflict as a constructive
– Keep Energy Focused on Desired Outcomes.
Fostering Teamwork – Leaders of teams:
– Clarify roles of
– Clarify responsibilities of others.
Technical/Functional Expertise – Team members expect their
– Possess current knowledge of their profession and
– Possess technical skills.
– Effective leaders:
– Set efficient work priorities.
– Can work on
many tasks simultaneously.
– Balance importance and urgency of tasks.
Motivating Others – If leaders are to get the work
done, they can't do it all themselves.
They've got to be able to:
– Solicit commitment in others.
and Developing – Effective leaders and supervisors:
timely, specific, and constructive feedback.
– Provide challenging,
Providing Direction –
– Provide clear direction.
– Set clear
– Promote a clear vision.
Now that we've reviewed
the essential competencies for effective supervisors and leaders, let's
take some time to assess your individual strengths and opportunities for
here for a self-assessment exercise.
Now let's take a few minutes to answer the
questions below. These questions will help you explore ideas for taking
action to improve your skill levels.
In which two or three competency areas do
you need to improve at this time?
What will you gain by bettering yourself in
What have you tried before?
What steps can you personally take to
improve in those areas?
What help and support you need to improve
in those competencies?
How will you monitor your progress?
Who needs to know about your action plans
How will you tell them?
What are your first five steps?
For more information on supervisory skills, please